Technical Issues Guidelines
These patches have been successfully used by thousands of peoples running different Windows versions. If you experienced any problem running them, then it's probably an issue on your side.
As a premise, you need to use the exact version that matches your game language of each patch available.
The most common problems reported are:
1) The game won't install, some files are skipped during installation with an error message.
- Make sure that your Gabriel Knight CD is not scratched or dirty. You can clean it with breath and a soft cotton cloth, or the eyeglasses cloth.
- You can also try to check your CD using some third party tool to scan the disc for errors, such as CDCheck.
- If you have more than one CD drive, or a CD burner, try installing and running the game from there. Sometimes, even a 6 months old CD drive gets unable to read certain CDs.
- Check your Hard Disk drive for Bad Blocks and errors using ScanDisk.
- Try the game on a friend's computer. If the game doesn't works, then the CD is probably damaged.
- If you find out that the CD is in good conditions, check your system using a diagnosis tool like Sandra, and make sure your RAM memory is not damaged/malfunctioning.
- If none of the above worked, go to point Nr. 2
2) The game won't run or crashes in a certain place during the very first sequences, or refuses to load at all.
- Download the patch again, uninstall and then reinstall it.
- Run Windows in Temporary Mode. If the game works that way, there's probably some conflict with antiviruses or other background programs that you have installed.
- If you have more than one CD drive, or a CD burner, try installing and running the game from there. Sometimes, even a 6 months old CD drive gets unable to read certain CDs.
- Check your Hard Disk drive for Bad Blocks and errors using ScanDisk.
- Try the game on a friend's computer. If the game doesn't works, then the CD is probably damaged (then go back to point 1).
- If you're using Windows NT/2000/XP make sure your NTVDM (NT Virtual DOS Machine) is working correctly, by trying to run other old programs.
- If you're using Windows 95/98/ME, try to reinstall/update your audio and video drivers and whatever other driver is needed on your machine to run.
- Reinstall/restore/upgrade your Windows
- As a last option, you may want to run the DOS version of the game in DOSBox.
Most of the peoples who contacted me have solved their problems with the game using one of the above procedures.
If you still are not able to properly run the game, or for any other problem occuring later while playing, you can post a message on the VOGONS forums, or contact me. But please keep in mind that I can't help much on solving operating system-related problems.
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